How to create customer service cases directly in Mybring
The customer service feature in Mybring lets you create cases in a quick and clear way when it suits you. You can easily choose to receive case updates by email.
Mybring contains all cases linked to your customer number, whether they are reported by phone, email, bring.no or mybring.com.
Create a customer service case
- Click "Customer service" and select "Create case".
- Fill in the form with as much detail as possible. By selecting the correct category and type of request, the form fields change so that you can provide the information we need, and you receive a response as quickly as possible.
- Tick "Subscribe to case updates" to receive case updates by email.
- Click "Create case".
When the case has been registered, you will receive confirmation that it has been generated. You will also see it on the list of cases.
How to view and process customer service cases in Mybring
In Mybring, you can view, reply to and download the customer service cases that your company has registered with Bring.
How to request other accesses in Mybring
The functionality in Mybring is divided into different functional areas. If you as a user need more accesses, you can easily request this from your administrator.
How to grant and change user access in Mybring
As an administrator of a customer number, you can grant access to users, either directly or upon request from the user.