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Coronavirus and pandemic - We are doing everything we can to keep our deliveries going

The very serious situation that has affected the Nordics and the rest of the world affects all parts of society. At Posten and Bring, we are doing everything we can to keep our agreed deliveries and services going.

We are delivering mail, parcels and goods mainly as usual.

Over all, our deliveries are going as normal across the country and shipments of goods from foreign online stores go as normal in the Nordics. However, there may be delays. There is no a restriction outside of the EU on which countries we can send shipments to. We are well prepared at Posten and Bring and have not sent out any layoff notices.

You find our latest operational reports on our customer service page.

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We are monitoring the situation and are well prepared

We are closely monitoring the coronavirus situation and follow the official health advice. The Posten Norge Group consists of a big workplace with an important business in the Nordics and in some countries outside of the Nordics. Several cases of the coronavirus have now been detected in Norway, Sweden, Denmark and Finland.

- We are closely monitoring the development and are well prepared should the situation change. We have informed our employees and encourage everyone to familiarize themselves with and follow the official health advice provided by the Norwegian Institute of Public Health. The same goes for our employees in other countries, who must follow the advice provided in the country where they reside, says CEO Tone Wille, Posten Norge.

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We are prepared and ready to handle the situation. If the situation deteriorates and leads to irregularities in our supply chain, we have initiated a dialogue with some major customers about the prioritisation of their shipments.

We must continuously prioritise which services and customer volumes can be produced. Access to personnel and vehicles and other limitations are key factors. Our prioritisations are based on life, health and the key interests of society. At the same time, we would like to emphasise that the group is doing all we can to ensure that agreed deliveries and services are carried out in accordance with the agreements in place.

A number of measures have been implemented

Major events have been cancelled and all non-essential air travel, both domestic and international, have been stopped in all countries where we have employees. This restriction applies until further notice.

External meetings must generally be carried out via Skype/Teams or by phone until further notice. External participants who attend meetings at Bring’s and Posten Norge’s premises will be asked if they have been in areas of ongoing infection or if they show symptoms of infection.

Increased use of home offices has been introduced within the Posten Norge Group, in addition to a number of extraordinary hygiene and cleaning measures at terminals, post reception points and the head office. This to strengthen the daily work with cleaning and hygiene already in place and to prevent infection.

Force Majeure

The current very serious situation that affects all of society means that the Posten Norge AS and Bring group must notify all parties that this is now a force majeure situation. As long as this results in obstacles to our deliveries, any deviations from agreements will not constitute non-fulfilment of the agreement. We therefore want to notify you that it is unlikely that we will be able to fulfil all our obligations as intended, and that deviations may occur. For example when it comes to pick-up times, shipping times, delivery times and our time guarantees.

The international exchange of mail, parcel and goods shipments is to a greater extent impacted by restrictions in air traffic, which causes cancellations of passenger flights and reduced capacity. Transport is considered to have a critical role in society and so far the borders within the EU are open to the transport of goods by road.

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Most of the outgoing mail from Norway will still arrive at its foreign destination, but for deliveries outside of the EU we now face capacity challenges related to the restrictions on air traffic. Therefore, we will now only receive mail from Norwegian senders for countries to which we can deliver mail. 
Overview of countries to which mail can be sent.
Overview of countries with restrictions for sending parcels.

As of today, there is no indication that there are any risks associated with the purchase of goods and the reception of parcels from China. The infection spreads between people.

In China, there has been a partial stop in production of goods and consequently reduced volumes of post and goods for transportation. This is recovering. In Italy, restrictions have been introduced nationwide, not just in northern Italy. Right now, the flow of goods is normal, but we must take into account that there may be delays in the shipping of post and goods. The same will apply to other countries where the coronavirus is widespread. We are in close contact with our international partners, especially with the other postal companies in the Universal Postal Union.